Frequently Asked Questions – Downey, Inglewood, Los Alamitos & Whittier Urology Offices

For your initial visit, you are encouraged to arrive 30 minutes before your scheduled appointment to allow ample time to register and fill out paperwork. You must bring your insurance card(s), driver’s license or State photo ID, and insurance authorization (if required). If an insurance card is not presented at the time of the visit, your appointment may be rescheduled.

All co-payments must be paid at the time of service per your insurance contract. If you have not met your insurance deductible, you may be additionally billed for any outstanding amount.

We will make every effort to obtain your pertinent medical records from your referring doctor prior to your visit. However, at times, the records may not be sent to us in time. Please bring any pertinent medical records that you have in your possession, including labs, imaging reports and pathology reports. If the patient is a minor, a parent or guardian must accompany the child to the visit and be able to show proof of the relationship.

Yes. Please fill out our new patient forms by clicking here. This will help expedite the registration process during your first appointment.

Our offices are open Monday through Friday from 9:00 am to 5:30 pm. We are closed for lunch from 12:00 pm – 1:00 pm. We are closed on major federal holidays.

Every new patient will be accommodated with an appointment as quickly as possible. If you are an established patient and need to see us on an urgent basis, we will do our best to respond to your problem quickly.

Should you find it necessary to cancel or change an appointment, kindly contact our office at least 24 hours in advance of the scheduled appointment time. This will allow us to accommodate another patient who may be waiting to be seen. There is a fee charged for appointments and procedures missed or canceled with less than 24 hour notice.

We are participating providers for Medicare, PPO, and EPO plans

Additionally, we are providers for the following HMOs and IPAs:

  • ADOC
  • Alignment
  • Applecare
  • Brand New Day
  • Brookshire IPA
  • CareMore
  • Equality
  • HealthCare Partners
  • LA Care
  • Lakeside
  • Lakewood IPA
  • Los Al IPA
  • Monarch
  • Optum
  • PIH Health
  • Primary Care Associates
  • Prospect
  • Regal
  • St Mary’s IPA
  • TriCare

We do provide telehealth appointments, if needed and upon request. However, if your appointment is for biopsy results, it is generally better to have that conversation in person. Your insurance will be billed for a telehealth visit, and you are responsible for your portion of the bill. If an authorization is required, the appointment may be delayed until an authorization is obtained.

Generally, prescription refills are electronically requested via E-prescribing from your pharmacy to our offices. If your refill is not coming through, please contact your pharmacy and have them submit a refill request to our office. If you have missed your appointments here, or are no longer being seen in our offices, then you may obtain refills from your primary care physician. If the refill must be submitted by the urologist and you have not been seen in more than one year, you will need to make an appointment for a return visit prior to any refills. It is imperative that we have your correct pharmacy information on file. Please update us with any changes to your pharmacy before a refill is due.

You have a right to your medical records. At time of registration (or at any time), please provide us your e-mail address and cell phone number. An invitation will be sent to you via email to register for the EMR patient passport (portal). Through the passport, you will be able to access your records. You will also be able to send messages to the office for non-urgent questions.

For more information about Patient Passport and link to login, please click here.

We are a busy practice with multiple practitioners and offices. We make every effort to answer your calls timely. However, there will be occasions where the wait time may be prolonged. You may alternatively communicate with us through the patient portal (passport). You will need to set up the patient passport with the office staff when you come in for a visit.

Your post-operative appointment will be scheduled prior to your surgery and will be listed on the paperwork that is sent to you. If you need to be seen sooner, or if you are unable to locate your appointment time, please send us a message through patient passport, or call the office directly.

If you provide your cell phone number at time of registration, you will receive a text message reminder prior to your next appointment. You can confirm that you are keeping the appointment by replying to the text message. If you wish to opt out of these messages, please reply “STOP”

In case of a true emergency, please call 911 or report to the ER. If you are an established and active patient of our practice with an urgent urologic problem, you can call the office during business hours. After hours, our phones are covered by our answering service. One of our physicians is always “on-call” for emergency care when the office is closed. Please do not call the on-call physician after hours for routine questions, test results, prescription refills or non-urologic problems that can be properly handled during regular office hours.

For Patients