To help you navigate your way through your GI care, we have created this list to share our most frequently asked questions. The below provides answers to questions and inquiries about our patient services, medical records, and billing and insurance policies.
New Patient Information
You can find all of the required forms on our New Patients page. Please follow the instructions to get this information back to us prior to your scheduled appointment, so we can reduce your wait time when you arrive for your appointment.
For returning patients, the office may ask you for updated demographic information, health information, and medications list.
For questions regarding your outstanding balance or to pay your balance, please contact our billing office. Please refer to your statement for specific contact information. For general billing questions, please call (866) 630-0612 and press 2.
The total balance may be shown for a few reasons. First, it is possible your insurance didn’t cover the charge, so you are being billed for the full amount. Second, your office may have incorrect insurance information on file.
If you see the full charge amount on your statement, it is best to call the billing department number found on your statement. You can determine why your insurance was not billed, correct any wrong information the office may have on file, and have the billing department resend the claim to your insurance company.
You may receive three to four different bills for outpatient surgeries. These may include:
- Your gastroenterologist for performing the actual procedure (inSite Digestive)
- Pathology for evaluation of any biopsies taken (inSite Digestive)
- Facility fee for use of the facility and equipment (in the name of the surgery center)
- Anesthesiologist if you were sedated with Propofol (that is, if you were “knocked out”) (in the name of the anesthesiologist)
Please note that if your procedure results in a biopsy, you will receive two bills that may look similar, both from inSite Digestive Health Care. While they will appear similar, you will see differences in the name of the rendering provider and in the account number. Please make two separate payments, noting the different account numbers on each payment.
For your convenience, inSite Digestive Health Care participates with the majority of major health plans. We accept Covered California plans for HealthNet, Blue Shield and Blue Cross.*
If you have any questions regarding participation with your specific health plan, please inquire at the time of scheduling, or contact our central billing office at (866) 630-0612 and press 2.
* Please note, patients with Blue Cross “Pathways” narrow network plans should call their health plan for confirmation of participating providers.
To pay your bill online, log in to www.quickpayportal.com. Simply enter your billing statement ID number, found in the upper right upper corner of your billing statement, into your browser. The site will prompt you with further directions.
For more information, visit the location nearest you.